Job Duties:

• Forecast and plan large-scale manpower requirements to ensure smooth 24/7 operations across the World Trade Center.
• Manage relationships with external soft service providers and vendors, and make sure they follow Service Level Agreements (SLAs).
• Direct the management of all wet and dry garbage collection, segregation and recycling programs for the entire premises.
• Carry out pest control activities on time.
• Follow up and make sure tenants carry out enough pest control in their premises.

Requirements

• Male/ Female
• Age below 50
• Bachelor’s degree in Facility Management, Hospitality Management, Business Administration or a closely related field.
• 8 to 10 years of progressive experience in soft services, housekeeping or facilities management.
• At least 3 years in a senior executive role or above, overseeing a large workforce (100+ staff and vendors).
• Extensive experience drafting, negotiating and enforcing SLAs and KPIs for outsourced janitorial, waste management and pest control contracts.