Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
• Respond to customer inquiries, complaints, and service requests in a professional and timely manner.
• Maintain strong relationships with customers and ensure a high level of customer satisfaction.
• Follow up on customer concerns and ensure issues are resolved effectively.
• Coordinate with internal departments to ensure customer requirements and service requests are fulfilled efficiently.
• Process customer orders, requests, and related documentation accurately.
• Maintain and update customer records, databases, and filing systems.
• Prepare and manage quotations, invoices, purchase orders, reports, correspondence, and other administrative documents.
• Provide administrative support to management and departmental teams.
• Schedule and coordinate meetings, appointments, and service-related activities.
• Prepare daily, weekly, and monthly reports on customer service activities and operational performance.
• Handle data entry and maintain accurate records within company systems.
• Monitor customer feedback and communicate service improvement recommendations to management.
• Coordinate with suppliers, service providers, and external stakeholders when required.
• Ensure proper document control, record management, and compliance with company procedures.
• Manage office administration tasks, including maintaining office supplies and supporting day-to-day operations.
• Assist with special projects and additional duties assigned by management.

Job Requirements

• G.C.E. Advanced Level (A/L) qualification
• School leavers are encouraged to apply.
• Previous experience in customer service, administration, or coordination will be an added advantage.
• Excellent communication and interpersonal skills.
• Good command of English and Sinhala; Tamil will be an added advantage.
• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Strong customer service and relationship management skills.
• Good organizational and time-management abilities.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Positive attitude, willingness to learn, and professional work ethic.
• Ability to work independently as well as part of a team.
• Strong problem-solving and coordination skills.