Key Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, and company procedures.
• Handle customer complaints and escalate issues when necessary.
• Maintain and update customer records and databases.
• Coordinate customer appointments, meetings, and service requests.
• Prepare quotations, reports, letters, and other administrative documents.
• Assist with filing, document management, and record keeping.
• Monitor and respond to emails in a timely and professional manner.
• Support the administration team with daily office tasks.
• Coordinate with internal departments to ensure customer requirements are met.
• Follow up with customers regarding inquiries, requests, and feedback.
• Ensure a high level of customer satisfaction through professional service.

Job Requirements

• G.C.E. Advanced Level (A/L) qualification or equivalent.
• School leavers are encouraged to apply.
• Good communication skills in English and Sinhala 
• Basic knowledge of Microsoft Office applications (Word, Excel, Outlook).
• Strong interpersonal and customer service skills.
• Good organizational and time management abilities.
• Ability to multitask and work in a fast-paced environment.
• Positive attitude, willingness to learn, and team-oriented mindset.
• Good attention to detail and accuracy in administrative work.
• Previous customer service or administrative experience will be an added advantage.